Our team is available 7AM-5PM PST Monday – Friday for product support.
Explore the support options below or submit a general inquiry and our team will contact you shortly. A support ticket will be opened for each inquiry in the order they are received. If none of the below options are what you are looking for, you can fill out a general inquiry with our sales team and someone will reach out to you.
If you have been redirected from our app or need support on one of our electronic products, fill out the form below.
Our engineers are available 7AM – 5PM M-F for product related questions and inquiries. Fill out the form below and someone will be with you shortly.
Fill out the form below for quick answers to any bolting or fastener related needs.
Product Maintenance
To clean the reader and/or cable, gently wipe with a slightly damp towel using a mild solution of warm water and detergent. Allow at least 10 minutes to dry before use.
• Do not soak
• Do not use any type of abrasives or solvents
• Do not let the cleaning agent/solution come in contact with the sensor (active side of the reader)
If there are any exposed connectors, they can be cleaned using moisture-free forced air cleaning. For very dirty or oxidized connectors, use a combination of forced air cleaning and an aerosol electrical contact cleaner. Light brushing with an anti-static brush might also be useful. Allow at least 10 minutes to dry before use.
Treat the SPC4® readers and calibration gages with care; they are manufactured as ruggedly as possible, but they are precision instruments.
For example, a corroded “calibration” gage (which should not be used) might give false results and even contaminate the sensor of the probe with rust particles. Such rust particles could remain attached to the sensor and negatively impact readings. Similar considerations apply to the fasteners’ datum-disks. If corrosion is present, remove it first.
Always use the protective caps that were shipped with the fasteners. The only time when the datum-disk should be exposed is when the protective cap is removed in order to affix a probe.
Replace the cap immediately after taking the measurement. When using the wireless readers, store the protective caps in a clean environment.
Begin by visually and mechanically checking the method of attachment (reader to the fastener) and make sure it works well. Use a clean lint-free cotton cloth or clean nitrile gloves to gently press on the sensor surface in order to check its operation.
• Do not use your bare fingers or old work gloves. Skin oil residue left on the sensor will negatively influence the readings.
• Visually check the sensor and the fastener’s datum-disk; make sure there are no contaminants or foreign bodies (dirt, metal chips, oils, etc.). Even very small particles could negatively influence the readings.
• If any kind of liquids came in contact with the sensor, the readings might be negatively affected until the liquid is removed and any residue evaporates. Just because it looks dry does not necessarily mean it is. The readings might “drift” a few percent until the residues are gone.
• For cleaning oil or grease from the datum-disk (only), soaking the cloth with a solvent such as alcohol or acetone may be required for thorough cleaning. The use of automotive brake fluid in an aerosol can has proven successful in cleaning these contaminants. However, it must be a fast-drying formula and one that leaves no residue. Do not let the solvents and/or brake cleaner fluid reach the SPC4™ meter’s enclosure/display or reader cable.
• In the event that light rusting of the datum-disk surface has occurred, the cleaning procedure described above should be preceded by light brushing with a brass bristle brush, followed by forced, moisture free, air cleaning and wiping with a clean, lint-free, cotton cloth.
If you are looking for answers to questions regarding shipping and handling, general inquiries or need assistance finding the right product for your application, visit our general FAQ page (coming soon) or Inquire Now to speak to a member of our team.
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